Well yesterday I had VirginMedia visit our home to install a V+ box, which enables me and the missus to record TV onto a hard drive and watch it later, we also had the old box installed in one of the bedrooms so we could both watch our favorite programs, now this should have been a fairly simple job, but much like its predecessor NTL, VirginMedia made a rights balls up of it.
Let me explain, firstly everything worked except my Broadband, so after spending nrly an hour trying to connect using the new Modem with little succes I rang the Tech Line and spent another 1/2 hr explaining to a Techy in Mumbai that my BB didnt work, who then told me it had’nt been registered and I’d need to talk to the Sales team, who were now all tucked up in bed for the night, so I’d have to call back tomorrow. ok fair enough . .
So today I ring up them and explain what the Tech Line had told me and they register my modem, so I get that working and afterwards I think I might watch some TV, so try to access the Movie channels and discover my “Press the Red Button” button does’nt seem to work, so ring up Tech Line for TV packages and spend an 1hr speaking to someone else in Mumbai, whoa after much requesting me to do this and that to my V+ box still cant get it working and then informs me they need to send an engineer out to resolve the problem, but no engineers available till Monday evening between 4pm and 7pm (this means I have to take a 1/2 day to be available), so ok I say arrange it.
Now if this wasn’t enough I think ok maybe I’ll watch the program’s I recored the previous day on the V+ BOX’S Hard-drive, so do as the instruction’s say and press the V+ sign and now instead of getting the option to watch recorded programs get a message telling me that I are’nt subscribed to the V+ Service even though about 2hrs previously it said I was, so again ring the Sales desk and say hey it says I’m not subscribed, explain all of the above to the Sales person who checks my box and explains that perhaps the techy who had me messing with the setting has fucked it up and say’s they’ll put me through to the Techy line for TV packages again, so after spending 20 minutes explaining all of the above to this new techy persona dn carrying out test that they suggest and changing settings as they suggest still no luck and I’ll just have to wait for the engineer on Monday . . . so I’ve spent nearly 3.5 hrs on the phone tonight speaking to 1 English guy 2 Indian blokes and 3 Indian woman I still ain’t got my cable sorted, though I suppose I’m lucky my Broadband is at least working now . . just not my day today.
Will let you all know how it goes on Monday when the engineer arrives, but I ain’t holding my breath 🙁
On another note I really need a cigarette, looks like I choose the wrong day to quit smoking
I personally will not speak to any one who has the faintest accent that may originate from BOMBAY. Or deal with any company that employs these 1/2 wit pigeon english call centres. They ring and I put the phone down, or I ask to speak to someone who can speak and understand English. I do feel for you Vince. At least with my B/band service it is based in Hull and is local and they speak English well “ULL” to be more accurate.!
I was aNtl customer and then Virginmedia. I was happy with ntl service, but soon as virgin took over, i received worse service and wrong billing regularly over charge. When I complained, they rectified it by giving me credit.
I would suggest all Virgin media customers on DD to check bank statement regularly. Although Virgin says giving you discount, you will find a few months later, they took 3 times more money from your account without your consent. Totally inconsistacy with billing system, I don’t know why.When I wrote to manager, they promised me that they will contact me and never did.
Broadband offer is false. They say £10 , a few month later they take 17.99. If you need any technical help for BB, you have to phone 900 number with high premium rate. I have got rid of Virginmedia and suggested them to improve service and be honest with billing on direct debit.
Gotta agree with you there Chuck the Premium rate helpdesk suck’s, how come NTL could afford a free line, but Virgin can’t, it’s not as if there overspending or anything plus they’ve made a bomb out of not having to pay for Sky channels anymore, so how about giving some of that money back to the subscribers . .
As for the overcharging not had any of that happen yet, but will certainly keep my eyes on my bill from now on, thxs for the heads up
I think secretly they “get bills wrong accidentally on purpose” so they can grab hundreds of thousands of extra cash from punters.
Yeah like most corporate entities who have dealings with the general public they tend to forget when they’ve overcharged you, but are more then happy to issue legal warnings when you forget to pay them.
But if we are to live in a society where we suck on the corporate teat its to be expected, just remember the customers always right !
If anyone is thinking of joining Virginmedia for there broadband,in
gods name please,please,leave it alone.
I am on a 10Mb speed,what i get is less than 1 Mb.There whole system stinks to high heaven.
If you phone them becouse of bad broadband issue’s,i’ts your
fault never Verginmedia.They absalutely need avoiding like the black death they are.