The websites were down again over the weekend, seems that the GoDaddy Web Server my sites are hosted on are still coming under DDOS Attack, spent Sunday morning on the phone to their Tech Support team trying to get answers, why this was happening and was fed the same old shit as before “It’s the security filters dropping off”, “We can see your sites ok”
Problems with these answers from Tech Support is that they don’t tell you what the Security Filters are or why they are in place and how does it help me if they can see my site, but I can’t, whats the point of having a blog if you can’t post to it.
Anyway after spending well over an hour getting through to and eventually talking to the Tech Support they informed me that I would need to do a tracert on all my sites, which I did and provided them with the answer, the tracerts were all timing out at an ip address located somewhere in the US, they then asked what browsers I was using to get access to the web and what version numbers and finally what IP address was my PC, the last 2 questions bemused me as I couldn’t understand exactly how knowing what version of IE and Safari would help them resolve issues with the security filters they had applied to the web server (I already knew at this time the server was under a DDOS Attack) and how would know my IP Address resolve the DDOS Attack the web server was under at that time.
I was informed that all this information would be passed to their next line support/network support team who were presently trying to resolve this issue and hopefully my site would be back up shortly.
Move forward 2 hours, my sites back up . . . move forward another 3hrs and my sites are back down again . .
So at 8.10pm Sunday night I contacted GoDaddy via their Twitter Account informing them that I wanted a full refund for the services I had purchased and expected them to pay all my Domain Transfer costs when I moved to another Hosting company, I also requested that they have a manager contact me, 20 minutes later I’m getting a response asking me for a contact number so they can speak to me.
I duly gave them my number and waited and waited and waited, eventually after tweeting to them that I was still waiting I received a call back around 9:10-9:20pm where I spoke to a Supervisor, who listened to my complaints about the poor service I had thus far had from GoDaddy, my thoughts on why they should be informing their paying customers that servers were under DDOS Attacks via their Server/Network Status page, suggestions that perhaps they should also move all those websites affected by this DDOS Attack to another Web Server which wasn’t under attack.
All of which the Supervisor seemed to take on board and said he would discuss with the Social Media Team and would pass on up the ladder so to speak, he then informed me that they were providing me with my 1st months hosting for free for all the issues I was having with the Hosting and were also migrating my website to a different Web Server.
Now its just a waiting game to see if they do move it and to see if it makes any difference . . .so watch this space
I’m dealing with the same shite right now in the U.S. with GoDaddy. Our problems started last Monday with “500 Internal Server errors” and “404 Not Found” errors. Then it moved to a mix of up again, off again errors where sometimes we could see and access the site and other times it wouldn’t load or error out.
GoDaddy is most definitely lying to a huge part of their customer base. I’ve been working in IT for over 30 years. They can’t tell me the problem is on my end when i can sit and watch their Twitter feed fill with complaints about sites not resolving.
I work in IT myself & informed them of this when I contacted them, it’s diabolical the way we are all being treated as sheep.
I’m giving them until Thursday to resolve the issue & migrate my websites to another web server, if they haven’t done this by then, I shall be demanding a full refund and insisting that they pay all my domain transfers to another host.