Someone else at FedEx replies to my twitter request 5 days late

Nice to see that FedEx are still on the ball, 5 days after I tweeted every FedEx Twitter Account I could find one of them replies and asks how they can help.

Obviously I vented my spleen at them  . . .

They apologised for the inconvenience and then went on to tell me that it must have been sent on a Standby Service (much like the guy Steve said a few days before), so if its being sent by a Standby Service why the fcuk list it as FedEx International Economy on the tracking page and give an estimated del date of the 23rd/24th May then  . . .

 

Here in FedEx’s own words is :

FedEx International Economy 

Shipping and Delivery Services
FedEx® International Economy

Trade time for savings with express international shipping. Count on FedEx International Economy shipping service for cost-effective, customs-cleared, door-to-door delivery.*

Service Details
Delivery Times Door-to-door delivery by*:

Export:

  • Second business day by 4:30 p.m. to businesses and by 8 p.m. to residences in the U.S.
  • 2 to 5 business days to most major world markets.

Import:

  • 5 p.m. in 2 to 5 business days to select postal codes in Canada.**
Service Days Monday to Friday, with Saturday delivery available in countries where Saturday is a regular business day.
Delivery Area From points within Canada to the U.S. and more than 220 countries and territories.*
Package Size and Weight
  • Up to 150 lbs. (68 kg) each (unlimited total shipment weight).
  • Up to 108″ (274 cm) in length, or 130″ (330 cm) in length and girth combined (L+2W+2H).
Additional Information
Options Saturday Service (only where Saturday is a regular business day)
FedEx® International Broker Select
FedEx Global Returns
Dangerous Goods
Hold at FedEx Location
FedEx Network FedEx Express

Don’t see anything in that description about FedEx International Economy Standby Service ?

Don’t see anything in that description about items taking more than 10 days to be delivered (or in my case if the new estimated del date is to be believed 17 days

So why say its FedEx International Economy, when it so obviously isn’t . .

 

 

 

Vince Vince (1330 Posts)

Male :49
D.o.B. :22/05/66
Location : Manchester U.K.
Occupation : IT Support
Pets: Lola Palola - Cane Corso

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